http://www.stewartsa.com/

Carver Communications - Index

Carver Communications - 101508 - Index

Stewart Title
When the times get tough, people
look to history to lead them on
because no matter what, business
continues. When seeking a title
company with a solid history in
business, people look to the stability
of Stewart Title because since 1911,
they have guided business professionals
in efficient closings, accurate
real estate transactions and
solid title insurance. For Bexar
County residents and the surrounding
counties, over 8 Stewart Title
locations are available to their
clients for a variety of services and
each step of the real estate transaction
is readily available locally.
“Excellent customer care is
what our business really boils down
to,” opens Stewart Title San Antonio
President Eddie Gammill. “There
are many fine companies that provide
good service in San Antonio, so
the challenge is successfully communicating
and demonstrating to our
real estate community the true benefits
of working with Stewart. From
the get-go, we must exceed the usual
definition of what title companies
typically have to offer. Our Stewart
associates consistently look for and
respond to opportunities to make our
clients more successful and their
everyday business lives easier.”
Many buyers, sellers and real
estate profes-
October 15, 2008 REAL ESTATE NEWSLINE 23
Vice President, notes the importance
of customer feedback. “In
September we conducted our
annual focus groups to understand
the voice of the Stewart
customer. We asked the questions
that identified their most
important needs and wants
around service, process and technology.
This helps us test the
validity of ‘perceived’ customer
preferences with the customers
themselves to determine how
well we are aligned internally.
We try to learn where we can
improve in the area of customer
care and this helps us determine
if we have the right processes in
place to
“Excellent customer
care is what our business
really boils down to”
sionals never
see all that
goes on
behind the
scenes at
Stewart to
make a transaction happen. A great
customer experience is what the
Stewart teams strive to achieve.
Every day is the challenge to diligently
improve their service to their
customers. “These are things that
are all part of the great company culture
we have,” continues Gammill.
“We hope it is of great comfort and
peace of mind to our customers that
Stewart is steeped in tradition and
has a strong history and proven stability.”
Debbie Keeland, Executive
deliver the
most value
to our customer.”
October
will bring a
company-wide internal process to
review results and facilitate a formal
process with each department to
identify potential improvements
Stewart can make in all aspects of
their customer service. “Being customer
driven means installing our
customers at the center of our organization
that all goals, strategies and
policies support,” notes Keeland.
Stewart is also very innovative in
bringing technology advances that
contribute to making their customers
successful. The company website at
Eddie Gammill
www.stewartsa.com can provide
REALTORS with details of what
Stewart has to offer them.
Shares Gammill, “The bottom
line in our ever-changing industry is
the ability to take great care of our
customers. It is the mission of
everyone on our team. We highly
welcome and encourage our customers
to come visit our operations
and take a closer look at Stewart
Title and what we can do for them.
We hope they see us for the great
company we are that truly cares
about their business.”